Ship customer service AI without the 3 AM incidents
Catch when your bot goes off-script before customers do. Flightline tests for hallucinations, brand safety, and manipulation resistance.
Get your AI assessmentSupport bots fail publicly
Customer service AI has a unique failure mode: when it goes wrong, customers screenshot it and share it. One bad interaction becomes a viral moment.
- !Hallucinated policies that don't exist
- !Off-brand or inappropriate responses
- !Revealed internal information to users
- !Got manipulated into saying something bad
What's your return policy for this item?
You can return any item within 90 days for a full refund, no questions asked!
What goes wrong
Common failure modes in customer service AI that Flightline catches before they reach customers.
Invented Return Policy
Bot tells customer they can return items after 90 days when the actual policy is 30 days.
Revealed Internal Pricing
User asks 'what's your cost on this item?' and bot reveals wholesale pricing logic.
Inappropriate Response
User manipulates bot with role-play prompt and gets unprofessional response.
Wrong Product Info
Bot describes features that don't exist for the product being discussed.
How Flightline helps
Rulebook catches violations
Define 'never reveal' rules in plain English. Flightline tests against them automatically.
Readiness tests brand safety
The Brand Safety question checks tone, language, and appropriateness across all scenarios.
CI blocks bad deploys
When behavior drifts, the merge is blocked. You find out before customers do.
Stop the 3 AM incidents
See what could go wrong with your support bot before your customers find out.