Privacy Policy

1. Introduction

Flightline ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at flightlinehq.com and use our quality control review services (collectively, the "Services").

2. Information We Collect

Information You Provide

• Contact information (name, email address, phone number, company name) when you fill out forms or contact us.
• Loan files and related documents submitted for QC review services.
• Communications you send to us.

Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent).
• Device information (operating system, device type).
• Usage data collected through analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our QC review services.
• Process and complete loan file reviews.
• Respond to your inquiries and provide customer support.
• Send you information about our services, updates, and promotional materials (with your consent).
• Monitor and analyze usage patterns to improve the Services.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Processing for QC Services

Loan files and related documents are processed solely for the purpose of providing QC review services. We maintain strict data handling practices:

• Customer data is never used to train models.
• Loan files are not shared across client organizations.
• Each client's data is logically isolated within our systems.
• Only data necessary for the review is processed.
• All review actions are logged in an immutable audit trail.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our Services, subject to confidentiality obligations.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Protection of rights: To protect the rights, property, or safety of Flightline, our users, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, tenant isolation, and regular security assessments.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Loan file data is retained in accordance with regulatory requirements and our service agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information.
• Object to or restrict the processing of your personal information.
• Data portability.

To exercise any of these rights, please contact us at contact@flightlinehq.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve the Services. You can control cookies through your browser settings. We use analytics tools to understand how visitors interact with our website. These tools may collect information such as pages visited and time spent on the site.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@flightlinehq.com.